Shipping Policy

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Orders placed with Doonx, LLC, a U.S. limited liability company, are dispatched from our fulfilment centre in Shenzhen, China. We review the products, delivery address and selected shipping service to confirm the shipping arrangements for your order.

Shipping Method

Our checkout offers two shipping options: Standard Air Freight and Heavy Goods Sea Freight.

We welcome enquiries worldwide. Availability and shipping costs depend on the destination and goods and are confirmed for each order.

U.S. shipping reference — contiguous 48 states only:

Shipping Service Reference Transit Time Reference Freight Cost Best For
Standard Air Freight Air line: 9–14 working days; international express: 4–7 working days, where arranged USD 8–15/kg Smaller orders, samples and time-sensitive shipments
Heavy Goods Sea Freight 21–27 working days USD 2–5/kg Bulk orders, large sheets and heavier shipments

How these services work:

  • Standard Air Freight: We select an air freight line or international express, such as DHL, FedEx or UPS, according to the goods and destination. The actual channel and estimated transit time are confirmed for your order. Selecting this option does not automatically mean a particular express carrier will be used.
  • Heavy Goods Sea Freight: We arrange a sea freight line with local courier or truck delivery, depending on the shipment and destination.

Reading the estimates: Transit starts from the flight's departure or vessel's sailing, not the order or payment date. Whether the stated estimate includes customs clearance and final delivery is confirmed for each order. Working days exclude weekends and applicable public holidays in China and the destination country.

These times and prices are references, not guaranteed delivery dates or fixed per-kilogram quotes. Alaska, Hawaii, Puerto Rico and other non-contiguous U.S. destinations require a separate quotation. Other countries require their own shipping estimate.

For port delivery, traditional ocean freight, LCL or FCL, please request a separate quotation.

Understanding Heavy Goods Sea Freight to the USA

Sea freight involves preparation, consolidation, an ocean journey and local delivery. For certain Matson U.S. routes, a typical schedule is:

  1. 🔧 Preparation — usually 1–3 working days: For in-stock goods and routine cutting, after the agreed payment, specifications and freight charges are confirmed. Complex custom work takes longer and is confirmed separately.
  2. 📦 Friday warehouse cutoff: The goods must have arrived at the designated consolidation warehouse by the cutoff. Completing production alone does not meet this deadline.
  3. 🚢 Following Tuesday departure: The vessel sails according to the confirmed booking and carrier schedule.
  4. 🌊 Ocean journey — approximately 13 working days: This covers the ocean leg only.
  5. 🚚 Customs clearance and final delivery: The onward schedule and courier or truck arrangements depend on the booking and destination.

If the warehouse cutoff is missed, the shipment may need a later available sailing. The Friday/Tuesday schedule is a reference for these routes, not a fixed schedule for every sea shipment.

The 13-working-day ocean leg is one part of the journey. The 21–27-working-day sea-service reference above starts at vessel departure; its endpoint and included stages are confirmed for your order. Preparation and waiting for departure are additional stages.

Final Mile Delivery Options

🚚 Freight Truck Delivery

  • Generally suited to large, heavy or palletised shipments.
  • Receiving access, unloading arrangements, appointments and any special-service charges are confirmed individually.
  • Tell us about delivery-site restrictions before confirming the shipment.

📦 Courier Delivery

  • Generally suited to smaller packages, depending on the carrier's limits.
  • Residential and commercial delivery is available where the route and carrier accept the shipment.
  • We can provide available tracking information for the final-mile courier.

The final-mile method is arranged according to the shipment's dimensions, weight and destination. We confirm any special receiving requirements with you.

Cost Comparison: Air vs. Sea

Sea freight can reduce shipping costs for heavier orders when a longer transit time is acceptable. The following illustrative freight-only examples use rates within the reference ranges above:

Example Shipment Standard Air Freight Heavy Goods Sea Freight Difference in This Example
100 kg of plastic film USD 1,500 at USD 15/kg USD 500 at USD 5/kg USD 1,000
200 kg of large sheets USD 2,400 at USD 12/kg USD 600 at USD 3/kg USD 1,800

These are examples, not quotations. Actual freight depends on the goods, packaging, destination and agreed service scope. Applicable customs charges, taxes and other services follow the confirmed shipping arrangement.

Which Shipping Method Should You Choose?

✈️ Choose Standard Air Freight if:

  • Your order is smaller or includes samples.
  • You need a faster service than sea freight.
  • Delivery timing matters more than obtaining the lowest freight cost.

🚢 Choose Heavy Goods Sea Freight if:

  • Your order is bulky, heavy or includes large sheets.
  • You can allow more time for consolidation and transport.
  • Reducing freight cost is a priority.

Have a required delivery date? Contact us before ordering so we can assess a suitable service and confirm an estimate for your goods and address.

Delivery Time

Preparation: In-stock goods and routine cutting orders are usually handed to the carrier within 1–3 working days after the agreed payment, product specifications and shipping charges are all confirmed. Complex fabrication, special materials and other custom work have individually confirmed lead times.

Overall timing: Allow for order confirmation, preparation, consolidation and departure waiting time, followed by international transport, customs clearance and final delivery. A quoted transit estimate may already include some of these later stages; we confirm its scope for your order.

Flight or vessel changes, holidays, customs inspections and local delivery conditions can affect estimates. If we cannot meet a confirmed dispatch timeframe, we will contact you about the revised timing and any applicable cancellation or refund options.

Shipment Tracking

Tracking availability depends on the service. Some air freight and sea freight stages cannot be followed through a standard parcel-tracking website.

We can provide available tracking or shipment information for final-mile courier or truck delivery. Tracking may become available or start updating only when the goods reach that stage.

If an expected update is missing or the shipment appears delayed, contact support@doonx.com with your order number so we can check the available information.

Shipping Details

  • Checkout freight: The amount shown at checkout is generally the final shipping charge. Oversized, overweight, remote-area or other unusual shipments may need a manual freight adjustment.
  • Confirmation before processing: We explain any freight adjustment and obtain your agreement before processing starts. If the freight charge cannot be agreed, we do not start processing, and you may cancel the unprocessed order and receive a refund.
  • Customs and taxes: Import clearance arrangements, duties, taxes and destination charges vary by country and quotation. We confirm which charges and services are included and who is responsible for any remaining import requirements.
  • Delivery addresses: Ordinary residential and commercial addresses can be served where available. P.O. Boxes and APO/FPO military addresses are not accepted. Please provide an accurate street address, postcode, recipient name and contact number.
  • Large or heavy goods: Pallet delivery, truck access, unloading and any additional services are assessed and quoted for the actual order.
  • Insurance: Any transport insurance, its cost and coverage are confirmed according to the actual order and route. Tell us before booking if you have a specific insurance requirement.
  • Customer-caused delivery failure: If an incorrect address, missed receiving arrangement or another customer-related issue prevents delivery, we will discuss the solution and any additional actual charges with you case by case.
  • Order changes and returns: Please contact us promptly about any change or cancellation. Other cancellation and return conditions are set out in our Terms of Service, subject to applicable law.

Damaged or Lost Goods

Please contact us as soon as you discover damage, a suspected loss or another shipping problem. Include your order number, any shipment reference and a description of the issue.

Where possible, provide photos of the outer packaging, shipping label and damaged goods, and keep the packaging while the issue is reviewed. For truck deliveries with visible external damage, we recommend noting it on the delivery receipt.

We investigate with the relevant carrier or logistics provider. Confirmed loss or transport damage is handled case by case, with solutions that may include replacement or refund. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact Doonx, LLC
Email: support@doonx.com
Operating address:
No. 816, Meilong Blvd, Longhua District,
Shenzhen, Guangdong Province, China
Contact page: Contact DoonX