Terms of Service

Last updated: October 15, 2026

Doonx, LLC is a U.S. limited liability company and the seller and merchant accepting payments for orders placed on doonx.com. Our business is managed and operated from Shenzhen, China.

Registered address:
30 N Gould St Ste 100
Sheridan, WY 82801, United States

Physical operating address and customer service:
No. 816, Meilong Blvd, Longhua District,
Shenzhen, Guangdong Province, China
support@doonx.com

These Terms apply to purchases from Doonx, LLC. Any different terms expressly agreed in writing for a particular order take precedence.

1. ORDERS AND SPECIFICATIONS

Please check the material, grade, colour, dimensions, tolerances, quantity, drawings and delivery details before ordering or approving production. Product-specific specifications confirmed in writing take precedence over general website information.

An order is accepted when we confirm it or begin fulfilment. An automated receipt only confirms that we received your submission.

Availability and production requirements may need confirmation. If we cannot fulfil an order as placed, we will contact you to discuss an alternative or refund the amount paid for the unfulfilled Goods.

The Buyer is responsible for selecting materials suitable for the intended application. Any specific performance requirement should be disclosed and agreed in writing before purchase.

2. PRICES AND PAYMENT

Website orders require payment before fulfilment. Quotations, purchase orders (POs) and other negotiated orders follow the payment, deposit and balance arrangements agreed for that order.

Prices, currency, shipping charges and applicable taxes are those shown at checkout or in the accepted quotation or invoice. Unless another currency is stated, prices are in United States dollars (USD).

Production and dispatch depend on the agreed payment and approval requirements being completed. Providing a PO does not, by itself, create credit terms or change these Terms.

3. SHIPPING AND DELIVERY

Shipping methods, production lead times and estimated delivery dates are provided at checkout or in the quotation or order confirmation. Dates are estimates unless we expressly agree otherwise in writing.

The Buyer must provide accurate delivery details and suitable receiving arrangements. Additional costs caused by incorrect details or failed receiving arrangements may be charged to the Buyer where permitted by law.

Responsibility for customs clearance, import duties and taxes follows the agreed shipping terms. Charges expressly included in a delivered-duty-paid quotation will not be charged again by us.

Please contact us promptly if a shipment is delayed, lost or damaged. We will assist with the investigation and provide any remedy required under the order and applicable law. Further details are available in our Shipping Policy.

4. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible to request a change or cancellation. Availability depends on the order's progress, and any change must be confirmed by us.

Custom orders cannot normally be cancelled for a change of mind after materials have been cut, fabricated or otherwise customised. This does not limit remedies for our failure to supply the agreed Goods or rights that cannot lawfully be excluded.

5. RETURNS AND REFUNDS

For standard products that have not been customised or cut to size, the Buyer may request a return within 14 days after receipt. Returned products must be unused, unaltered and in resalable condition.

Custom-made, fabricated and cut-to-size products are not eligible for change-of-mind returns.

Contact support@doonx.com before returning anything so we can provide authorisation, the return address and instructions. For a change-of-mind return, the Buyer pays return shipping unless we agree otherwise or applicable law requires otherwise.

After receiving and inspecting an authorised return, we will process the eligible refund to the original payment method. The payment provider's processing time may affect when funds appear.

Defective or incorrect Goods are handled under Section 6. Additional return procedures appear in our Refund Policy; the return rules expressly stated in these Terms take precedence if the two documents differ, subject to mandatory law.

6. QUALITY ISSUES AND INCORRECT GOODS

Please inspect Goods upon receipt and before cutting, machining or installing them. Report a suspected defect, shortage or incorrect item promptly, including the order number, description and supporting photographs where possible.

We assess quality claims against the agreed material description, specifications and tolerances. Any additional commercial warranty applies only where expressly stated for the product or agreed in writing for the order.

For an accepted claim, we will arrange an appropriate repair, replacement or refund, subject to applicable law. A problem caused by misuse, unsuitable storage or unauthorised alteration is not a product defect attributable to us.

These arrangements do not exclude mandatory rights concerning defective or non-conforming Goods.

7. LIABILITY

To the extent permitted by applicable law, our total liability concerning the affected Goods is limited to their purchase price. We are not liable for indirect or consequential losses, including lost profit, lost business or production interruption.

These limitations do not apply to fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

8. GOVERNING LAW

These Terms and purchases from Doonx, LLC through doonx.com are governed by the laws of the State of Wyoming, United States, together with applicable federal laws of the United States.

Nothing in these Terms removes any mandatory right or protection available to a customer under applicable law.

9. PRIVACY, UPDATES AND CONTACT

Our Privacy Policy explains how personal information is handled.

Updated Terms apply to new orders from publication. An update does not retrospectively change an existing order without agreement, except where required by law.

For our physical operating address or assistance, visit Contact DoonX or email support@doonx.com.